Philippine Airlines (PAL) has yet again raised the country’s flag after receiving the Four Star Major Airline 2020 rating from US-based air travel organization, Airline Passenger Experience Association (APEX).
The award is a result of an app-generated survey of 1.4 million airline customers giving their feedback on key aspects of the inflight experience such as seat comfort, inflight meals, cabin service, inflight entertainment, and WiFi connectivity.
APEX validated and certified the survey covering July 2018 to July 2019 with about 600 airlines and 1.4 million flights rated by passengers.
According to PAL COO Gilbert Santa Maria, feedback and ideas from airline passengers help them work even harder to further improve the over-all passenger experience in all flights.
Prior to the award, PAL introduced a brand-new fleet of high-technology aircraft and expansed its flight route network with more convenient nonstop routes to key global centers and tourist markets.
PAL received the same award last year making this newest feat as their second consecutive recognition from APEX.
Last June, PAL emerged as the 30th Best Airline in the World earning the title of World’s Most Improved Airline Award from the London-based Skytrax rating organization.