A Quick Guide to OMNI’s Customer Care Measures this ECQ
Q: Will there be an extension on my payment deadlines now that the Enhanced Community Quarantine is also extended?
A: Yes. Effective April 7, 2020, all trainees and clients with outstanding balances and recorded flights trainings within the initial Enhance Community Quarantine period of March 15 to April 14, 2020 will be given another 30-day payment extension from May 1 to May 30, 2020.
Q: Will I be charged with penalties for my outstanding balance?
A: No. Trainees and clients with accumulated outstanding balances prior to ECQ period from March 15 to April 30, 2020 will be given payment extension until May 30, 2020 with-out penalty and surcharges.
Q: I forwarded a promissory note before the ECQ. Do I have to submit a new one if the prior’s validity has expired?
A: No. Omni will extend collection days until May 30, 2020 to trainees and clients who issued promissory notes without penalty and surcharges.
Q: When will my check be credited?
A: All Post-Dated Checks will be held and will deposited after May 30, 2020.
Q: Do I have to compensate or pay double for my unsettled dues when training resumes?
A: No. Trainees and customers under Monthly Payment Schemes with payment due falling within March 15 to April 30 will not be required to pay all unsettled dues upfront by May, meaning customers will NOT have to pay double on their next due dates. Amount dues will remain the same, but payment term duration will be extended by two months.
Q: When operations resume, can I progress my training and accumulate balance/s as normal?
A: Yes. If the quarantine will be lifted by April 30, trainees will be allowed to progress trainings and accumulate outstanding balance/s until May 30, 2020.
Q: When will operations resume?
A: Presently, the management is targeting the resumption of operations by the first week of May. However, Omni stands by all government pronouncements and will abide by its schedules as mandated. Rest assured that we are doing our best to return to regular training as soon as it is safely possible.